Privacy policy
Last updated: October 20, 2026
Chateau Eufloria operates this website and online store, including related content, features, products, services, and customer support (collectively, the “Services”).
Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.
This Privacy Policy explains how Chateau Eufloria collects, uses, discloses, and otherwise processes personal information when you visit our website, place an order, submit an inquiry, communicate with us, or otherwise use the Services.
If there is a conflict between this Privacy Policy and our Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy will control.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have reviewed this Privacy Policy and understand the practices described below.
Personal Information We Collect
“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual. It does not include information that has been anonymized or de-identified so that it cannot reasonably be associated with an individual.
Depending on how you interact with the Services, we may collect or process the following categories of personal information:
Contact information, such as your name, billing address, shipping or delivery address, email address, and telephone number.
Order and transaction information, such as products purchased, order history, delivery or pickup information, payment status, returns, cancellations, and other transaction details.
Payment information, such as payment card information and transaction details. Payment information may be processed directly by Shopify Payments or other payment providers and may not be stored directly by Chateau Eufloria.
Account information, if customer accounts are available, such as login credentials, preferences, and account settings.
Information you provide to us, including information submitted through contact forms, wedding inquiries, sympathy inquiries, custom-order requests, customer-support messages, and other communications.
Device and technical information, such as your IP address, browser type, device type, network connection, and other identifiers.
Usage information, such as how you interact with our website, including pages viewed, products viewed, shopping-cart activity, and other interactions with the Services.
How We Collect Personal Information
We may collect personal information:
- directly from you when you place an order, submit a form, contact us, create an account, or otherwise provide information to us;
- automatically when you visit or use the Services, including through cookies and similar technologies;
- from Shopify and service providers that support our website, payments, fulfillment, communications, analytics, or other business operations; and
- from other third parties where permitted by law.
How We Use Personal Information
We may use personal information for the following purposes:
Providing and Fulfilling the Services
We use personal information to:
- process and fulfill orders;
- process payments;
- arrange eligible delivery or pickup;
- communicate order confirmations and updates;
- manage customer accounts when available;
- respond to customer-service requests;
- process returns, cancellations, or other transactions when applicable;
- respond to wedding, sympathy, floral, gifting, and business inquiries; and
- provide and improve the Services.
Customer Service and Communications
We use personal information to respond to questions, requests, inquiries, concerns, and other communications and to maintain our customer relationships.
Marketing
Where permitted by law, we may use personal information to send promotional emails or other marketing communications.
You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the message.
Even if you opt out of marketing messages, we may still send transactional or service-related communications, such as order confirmations and delivery updates.
Website Improvement and Analytics
We may use information about how customers interact with the website to understand website performance, improve usability, and improve our products and Services.
Security and Fraud Prevention
We may use personal information to protect our website, customers, transactions, and business from fraud, misuse, unauthorized activity, security threats, or illegal activity.
Legal and Business Purposes
We may process personal information as necessary to:
- comply with applicable laws and legal obligations;
- respond to lawful requests from government authorities or law enforcement;
- establish, exercise, or defend legal claims;
- enforce our policies and agreements; and
- protect our rights, property, customers, or others.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide the Services, including:
Shopify and ecommerce providers. Our store is hosted by Shopify, which processes information in connection with operating and supporting our online store.
Payment processors. Payment information may be shared with payment processors to complete transactions securely.
Service providers. We may disclose information to vendors that provide services such as website hosting, technology support, order fulfillment, delivery, shipping, email communications, analytics, cloud storage, or customer support.
Delivery and fulfillment partners. Information such as a recipient’s name, address, telephone number, and delivery instructions may be provided when necessary to fulfill an order.
Business partners. We may work with third-party vendors or partners in connection with certain products or services, including food or gifting products.
When you direct us to disclose information. We may share information when you request, authorize, or consent to the disclosure.
Business transfers. Personal information may be transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.
Legal requirements. We may disclose information when reasonably necessary to comply with law, legal process, court orders, or valid government requests or to protect our legal rights.
Shopify
Our website and online store are hosted by Shopify.
Shopify collects and processes certain personal information about your use of our store in order to provide ecommerce, payment, security, and related services.
Information submitted through our store may therefore be transmitted to or processed by Shopify and its service providers.
Shopify also processes certain information for its own purposes as described in its Consumer Privacy Policy.
You can learn more about Shopify’s privacy practices through Shopify’s Consumer Privacy Policy and privacy portal.
Cookies and Similar Technologies
We and Shopify may use cookies and similar technologies to operate the website, remember preferences, understand website activity, maintain security, and, where applicable, support analytics or advertising.
Where required by law, you may be provided with choices regarding non-essential cookies or tracking technologies.
Your browser may also allow you to block or delete cookies. Disabling cookies may affect the functionality of certain parts of the Services.
Third-Party Websites and Links
Our Services may contain links to websites or online services operated by third parties.
We are not responsible for the privacy, security, content, accuracy, or practices of third-party websites that we do not control.
If you follow a third-party link, we encourage you to review that party’s privacy policy and terms.
Children’s Privacy
The Services are not directed to children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to us inappropriately, please contact us using the information below.
Where applicable law provides additional protections for minors, we will process personal information in accordance with those requirements.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Please avoid sending sensitive or confidential information through unsecured channels.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- fulfill and document transactions;
- maintain customer accounts where applicable;
- provide customer service;
- comply with legal, tax, accounting, or regulatory obligations;
- resolve disputes; and
- enforce our agreements and policies.
Retention periods may vary depending on the type of information and applicable legal requirements.
Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:
- request access to personal information we maintain about you;
- request correction of inaccurate information;
- request deletion of certain personal information;
- obtain a portable copy of certain information; and
- opt out of certain uses of personal information, where applicable.
Privacy rights vary by jurisdiction and may be subject to legal exceptions.
Texas law, for example, provides qualifying consumers with rights that can include access, correction, deletion, portability, and opt-out rights relating to targeted advertising, sale of personal data, and certain profiling.
To submit a privacy request, please contact us using the information below.
We may need to verify your identity before completing a request.
Where permitted by law, an authorized agent may submit a request on your behalf.
We will not discriminate against you for exercising applicable privacy rights.
Targeted Advertising, Sale, or Sharing of Personal Information
Depending on the technologies and services enabled on our website, certain privacy laws may give you the right to opt out of processing for targeted advertising or activities legally defined as the “sale” or “sharing” of personal information.
If these activities apply to our website, we will provide the privacy controls or opt-out methods required by applicable law.
We may also honor legally recognized browser-based opt-out signals, such as Global Privacy Control, where required.
International Processing
Shopify and other service providers may process personal information in countries other than the country in which you reside.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
Complaints and Appeals
If you have a question or concern about how we handle personal information, please contact us first using the information below.
Depending on where you live, you may also have the right to appeal a decision regarding a privacy request or submit a complaint to an applicable privacy or data-protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or legal obligations.
When we update this Privacy Policy, we will revise the “Last updated” date above and provide additional notice where required by law.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:
Chateau Eufloria
Email: hello@chateaueufloria.com
Phone: 214-717-3826