Refund policy
Last updated: October 20, 2026
We want every Chateau Eufloria order to arrive as intended. Because our offerings include fresh flowers, plants, food, custom work, and other perishable or made-to-order products, return eligibility varies by product type.
Returns for Eligible Merchandise
We accept returns of eligible non-perishable merchandise within 30 days of delivery.
To qualify for a return, the item must be:
- unused and unworn;
- in the same condition in which it was received;
- accompanied by any original tags or components, where applicable; and
- returned in its original packaging when reasonably possible.
Proof of purchase, such as an order number or receipt, may be required.
To request a return, please contact: hello@chateaueufloria.com
Please do not send an item back before receiving return authorization and instructions from us. Unauthorized returns may not be accepted.
We will provide the appropriate return address after your return request has been approved.
Return Shipping
Unless the return is the result of an error by Chateau Eufloria or an eligible item arrived damaged or defective, the customer is responsible for return-shipping costs.
Original shipping, delivery, and service charges are generally non-refundable unless required by law or the refund results from an error by Chateau Eufloria.
We recommend using a trackable shipping method for returned merchandise. Chateau Eufloria is not responsible for return shipments that are lost or damaged before they are received by us.
Flowers, Plants and Perishable Products
Fresh flowers, floral arrangements, plants, food, chocolate, strawberries, and other perishable products are final sale and cannot be returned or exchanged.
Because flowers and plants are natural products, variations in color, size, shape, texture, variety, and appearance are expected.
Seasonal availability may also require substitutions. When a substitution is necessary, we will make reasonable efforts to preserve the intended palette, character, quality, and value of the arrangement.
Natural variation or an approved substitution consistent with the design is not considered a defect.
Problems With Flowers or Other Perishable Orders
If a flower arrangement, plant, food item, or other perishable product arrives damaged, defective, incorrectly fulfilled, or materially different from the order placed, please contact us as soon as possible after delivery, preferably within 24 hours.
Please include:
- your order number;
- a brief description of the issue; and
- photographs of the product when reasonably possible.
Because perishable products can change quickly after delivery, prompt notice helps us evaluate what occurred.
After reviewing the circumstances, we may offer an appropriate resolution, which may include replacement, partial or full refund, store credit, or another remedy at our discretion and as required by applicable law.
Balloons
Inflated balloons are final sale and cannot be returned or exchanged, except where required by applicable law.
Please inspect your balloons upon delivery. If your order is damaged, defective, or incorrect when received, contact hello@chateaueufloria.com promptly. Include your order number, a description of the issue, and photographs when possible. We will review the circumstances and provide an appropriate resolution in accordance with this policy and applicable law.
After completed delivery, customers are responsible for balloon handling, transportation, storage, and placement. We do not provide refunds or replacements for popping, escape, deflation, or damage caused by handling, transportation, storage, or environmental conditions outside our control.
Before ordering, customers must confirm that their destination permits helium-filled balloons and the balloon materials selected. Refunds or exchanges are not available solely because a venue restricts or refuses the balloons purchased.
Nothing in this section limits rights or remedies available under applicable law.
Custom, Wedding and Special Orders
Custom floral arrangements, wedding and event flowers, commercial floral programs, personalized items, special orders, and other made-to-order products may have separate cancellation, payment, and refund terms.
Once flowers, vessels, supplies, custom materials, or other products have been purchased or production has begun specifically for an order, some or all payments may become non-refundable.
For weddings, events, commercial work, or other projects governed by a proposal, invoice, or written agreement, the terms of that agreement will control.
Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel an order.
We will make reasonable efforts to accommodate requests, but changes and cancellations cannot be guaranteed once an order has entered sourcing, preparation, production, or fulfillment.
Amounts relating to flowers, materials, personalized goods, or other items already purchased or prepared specifically for an order may be non-refundable.
Damaged, Defective or Incorrect Non-Perishable Items
Please inspect your order when it arrives.
If an eligible non-perishable product arrives damaged, defective, or incorrect, contact us promptly at hello@chateaueufloria.com so we can evaluate the issue.
We may request photographs, packaging, the order number, or other information reasonably necessary to review the claim.
If we determine that the item was damaged, defective, or incorrectly fulfilled by us, we will provide an appropriate resolution and, where applicable, return instructions at no additional return-shipping cost to you.
Items That Are Not Returnable
Unless required by law, the following are final sale and are not eligible for return or exchange:
- fresh flowers and floral arrangements;
- plants;
- inflated balloons;
- food, chocolate, strawberries, and other perishable products;
- custom or special-order products;
- personalized or made-to-order products;
- gift cards; and
- merchandise clearly identified as Final Sale at the time of purchase.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Gift Cards
Gift cards are final sale and are not refundable or redeemable for cash except where required by applicable law.
Exchanges
We do not guarantee direct exchanges.
For eligible merchandise, the simplest way to receive another item is generally to return the original eligible item in accordance with this policy and place a new order once the return has been approved.
Product availability cannot be guaranteed.
Refunds
Once we receive and inspect an eligible returned item, we will notify you whether the refund has been approved.
If approved, the refund will generally be issued to the original payment method within 10 business days.
Your bank, credit-card issuer, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we notified you that your refund was approved and you have not received it, please contact: hello@chateaueufloria.com
Contact
Questions about returns, refunds, damaged orders, or eligibility may be sent to:
Chateau Eufloria
Email: hello@chateaueufloria.com
Phone: 214-717-3826